Delivery Information

Flower Delivery Information

At FlowerDeliveryTokyo.com, we understand that flowers are more than just gifts — they are meaningful expressions of love, gratitude, celebration, and care. Our delivery process is designed to make sure your flowers arrive fresh, beautiful, and safely at your recipient’s doorstep in Japan.

Please review our delivery guidelines below before placing your order.

Delivery Timing & Order Preparation

Every flower arrangement requires careful preparation by professional florists. Because flowers are fresh and seasonal products, we need sufficient time to prepare and arrange each order properly.

  • Same-day delivery is not available for flower orders.

  • Rose bouquets and premium floral arrangements require at least 2 days advance notice.

  • Next-day delivery may be available for selected areas when orders are completed before 14:00 Japan Standard Time (JST).

Due to transportation schedules, next-day delivery is unavailable in some regions, including:

  • Hokkaido

  • Fukuoka

  • Saga

  • Nagasaki

  • Kumamoto

  • Oita

  • Miyazaki

  • Kagoshima

  • Okinawa

  • Remote islands and areas with limited delivery access

For Sunday deliveries, please place your order at least 2 days in advance.

Where We Deliver

FlowerDeliveryTokyo.com provides flower delivery services throughout Japan.

Our delivery service does not include:

  • Addresses outside Japan

  • Military locations

  • APO/FPO addresses

  • Certain remote areas where courier services are unavailable

Safe & Reliable Flower Transportation

Your flowers are prepared with protective packaging to help maintain their freshness and appearance during transit.

We work with trusted local delivery partners, including Yamato Transport, to provide reliable door-to-door delivery across Japan.

Delivery to the Recipient

To improve the chance of a successful delivery, the recipient may be contacted before arrival.

If nobody is available at the delivery address:

  1. A delivery notification will be left for the recipient.

  2. The recipient can arrange another delivery time directly with the courier.

  3. If the recipient does not respond within 2 days, the order will be treated as successfully processed and cannot be refunded.

For quality and safety reasons, flowers cannot be left unattended at the recipient’s location.

Delivery Time Requests

We understand that timing is important when sending flowers. Customers may provide preferred delivery periods during checkout.

However, exact delivery times cannot be guaranteed because delivery schedules depend on courier availability, traffic conditions, weather, and other factors.

Checking Your Delivery Status

Customers who need delivery updates may contact our support team.

We will assist you with available information regarding your order progress and delivery confirmation.

Our Freshness Promise

Each arrangement is created using carefully selected flowers and handled with attention to detail.

If your flowers arrive damaged, incorrect, or have a genuine quality issue, please contact us within 24 hours of delivery. Our team will review the situation and provide an appropriate solution.

Order Cancellation & Product Issues

If you need to cancel your order, please contact us at least 2 days before the scheduled delivery date.

Please understand:

  • Late cancellation requests may not be accepted because flowers are prepared specifically for each order.

  • Products that have been accepted and delivered cannot be returned due to their perishable nature.

  • Replacement may be considered for damaged or incorrect items.

  • Refunds are not available when a recipient refuses delivery without a valid reason.

Keeping Your Gift a Surprise

We know many customers send flowers as a surprise. To avoid missed deliveries, our delivery team or courier may contact the recipient when necessary.

The sender’s identity can remain private until the recipient receives the gift.

Due to safety regulations in Japan, flowers cannot be placed outside unattended.

Combined Flower & Gift Orders

When flowers are purchased together with additional gifts, items may be delivered separately.

Different products require different handling methods to ensure each item arrives in the best possible condition.

Holiday & Peak Season Deliveries

Delivery schedules may require additional time during busy periods such as:

  • Valentine’s Day

  • White Day

  • Mother’s Day

  • Christmas

  • New Year holidays

Japanese public holidays may affect courier operations. Orders placed during holiday periods should be scheduled in advance to avoid delays.

Need Help With Your Delivery?

Our customer support team is always available to assist with delivery questions, order updates, and special requests.

We are committed to making every flower delivery from FlowerDeliveryTokyo.com a smooth and memorable experience.